Payment and Cancellation Policies

What you need to know when paying or canceling our services

This information is for your help; please read it carefully before paying, canceling, or modifying any service.

Prices

The invoice, on the other hand, will have a seven-day validity period from the time it is issued and sent to your email or WhatApp.

Downpayment

The 50% downpayment marks the beginning of the commercial commitment and guarantees that prices will be maintained over time until the moment of using the services.

Payments

Agreement

You agree to the terms and conditions by paying the invoice and accepting the services and values described in it.

50% Deposit

The 50% deposit is required both to reserve a property for your stay and to secure the availability of all our other services. In other words, even if you pay for the vacation home first and then choose to add the services, you will still be required to put down a 50% deposit for the latter.

Take into account that the deposit is non-refundable. It is used to pay the initial cost to each of our partners, ensuring that the contracted service(s) will be provided on time and on the dates that have been set.

Medellin VIP will not commit to blocking any dates until the required deposit has been received.

Balance

The balance due must be paid in full one week before the day of the flight; otherwise, services will not be provided.

Refunds

Booked Services

Please be aware that after you book the services, other clients will no longer be able to use them. Therefore, no monetary value of any type will be acknowledged or returned if it is not fully or partially used by you (the contracting party).

Official Country Shutdown

In the rare event of an official country shutdown, the entire amount paid will be returned within a maximum of 10 working days.

Medellin VIP will not commit to blocking any dates until the required deposit has been received.

Cancellations

In the event that you decide to cancel, the total amount associated with the service(s) will be immediately applied to the outstanding balance. This excludes vacation home rentals, for which payments are non-refundable barring negligence or an inconvenience on our end.

Take into account that, if you’ve already made the final payment, you can use the remaining cash to use another service.

Changes and Cancellations

Transportation

Punctuality is key; therefore, the vehicle assigned to pick you up will only wait for you for 15 minutes. After that time, it will either depart and the service will be considered to have been delivered, or there will be an extra fee per hour of transportation availability. Keep in mind that you are not the only group using our services; therefore, any delays brought on by poor punctuality may have an impact on the agenda of activities.

Activity Reschelude

You may, however, cancel or reschedule a service or activity up to one week before traveling. The aforementioned is dependent on the availability of the agenda for the particular service(s) or activity(s).

Though there is some flexibility to make changes to the itinerary once you are in the city, these can only be reported one week in advance to allow enough time to manage logistics. Only one change is allowed per service or activity and is subject to agenda availability.

Extraservices

If you decide to get extra services while you´re already in the city or want to extend the hours of the services you have already hired, you can do so with prior notice and subject to availability. However, any outstanding balance on the invoice must be paid before leaving the city and returning to your home country.

If you have any questions or concerns, don’t hesitate to contact us. We will more than gladly help you out!